Who We Are

This website, pulaboats.com, is operated by Pula Boats, obrt za turizam i promidžbu, vl. Anton Jelaš, Brdovec, Selec 1c, Croatia (OIB 23118735630, MBS 99287781), a boat charter and sailing agency based in Pula, Istria. In these terms, "we," "us" and "our" refer to Pula Boats; "you" refers to anyone booking or using our tours or this website.

Registered office and departure point: Marina Polesana, Pula, Istria, Croatia. Contact us at info@pulaboats.com or +385 91 939 0213.

By booking a tour or using this website, you agree to these terms.

Bookings and Confirmation

A booking is confirmed once you receive a confirmation email or message from us following payment, or, for enquiries made by phone or email, once we confirm availability and hold your spot. It's your responsibility to check that the date, time, number of guests and tour details on your confirmation are correct, and to let us know straight away if anything needs fixing.

Some tours have a minimum number of guests or a minimum age; where that applies, it's stated on the individual tour page. Group and private tours have a maximum guest capacity for safety reasons, shown on the tour page.

Prices and Payment

Prices are shown in euros and, unless stated otherwise, are per person for shared/small-group tours and per boat for private charters. Card payments are processed securely by Stripe; we do not store your full card details on our own systems. Full payment (or a deposit, where offered) is taken at the time of booking unless we agree otherwise with you directly.

Cancellations and Changes

Unless a specific tour states otherwise, you can cancel free of charge up to 24 hours before departure for a full refund. Cancellations made less than 24 hours before departure may not be refundable, as we've reserved the boat and skipper for your group.

If we need to cancel or shorten a tour due to unsafe weather or sea conditions, that decision is made by the skipper and is final — your safety comes first. In that case we'll offer you a rescheduled date where possible, or a full refund.

To change or cancel a booking, contact us at info@pulaboats.com or +385 91 939 0213 as early as possible.

Your Responsibilities on Board

Please arrive on time at the agreed meeting point — late arrival may mean you miss the departure, without a refund, since other guests and the schedule can't be held up. Once on board, please follow the skipper's safety instructions at all times; they're responsible for the safe running of the boat and have final say on all safety matters, including whether an activity such as swimming, snorkeling or cliff jumping goes ahead on the day.

We reserve the right to refuse boarding, or to end a tour early without a refund, if a guest's behaviour puts the safety of others at risk — including intoxication that the skipper judges unsafe.

Health, Safety and Suitability

Please let us know at the time of booking about any medical conditions, mobility needs, or concerns that might affect your ability to take part safely, so we can advise whether a particular tour is suitable and make reasonable arrangements where we can. Life jackets are provided in adult and children's sizes and must be worn when the skipper instructs.

Some activities offered on certain tours, such as cliff jumping, are entirely optional. Swimming and snorkeling stops assume a reasonable level of swimming ability unless otherwise agreed with us in advance.

Liability

We carry appropriate insurance for our charter operations and take reasonable care to run every tour safely. To the extent permitted by Croatian law, we are not liable for loss, damage, injury or delay caused by circumstances outside our reasonable control (see "Force Majeure" below), by your own actions or those of other guests, or by pre-existing medical conditions not disclosed to us at the time of booking. Nothing in these terms excludes liability that cannot be excluded under Croatian or EU consumer law.

We're not responsible for personal belongings brought on board; please keep valuables secure or leave them ashore.

Force Majeure

We're not liable for failure to perform a tour where this is caused by events beyond our reasonable control, including severe weather, sea conditions, mechanical failure that couldn't reasonably have been foreseen, or government restrictions. Where this happens, we'll offer a reschedule or refund as set out under "Cancellations and Changes" above.

Bookings Made Through Other Platforms

Some of our tours are also listed independently on third-party marketplaces, such as GetYourGuide. If you book through one of these platforms rather than directly with us, that platform's own booking terms apply to the transaction itself, alongside the on-the-day terms in this document, which govern your conduct and safety while on board.

Website Use and Content

The text, images and design of this website belong to Pula Boats or are used with permission, and may not be copied or reused without our consent. We've made reasonable efforts to keep tour descriptions, prices and availability accurate, but errors can occasionally happen; if we discover a pricing or listing error after you've booked, we'll contact you before proceeding.

Governing Law and Complaints

These terms are governed by the laws of Croatia. If you have a complaint, please contact us first at info@pulaboats.com so we can try to resolve it directly — most issues are best sorted out quickly and informally. If we can't resolve a dispute between us, it will be subject to the jurisdiction of the competent courts in Croatia, without prejudice to any other consumer protection rights you may have under the law of your own country of residence.

Changes to These Terms

We may update these terms from time to time, for example to reflect changes in our services or the law. The current version is always the one published on this page.

Last updated: 21 July 2026.

Contact Us

Questions about these terms are welcome any time at info@pulaboats.com or +385 91 939 0213, or by post to Marina Polesana, Pula, Istria, Croatia.